Client Requirements:
A hospital aimed to enhance patient engagement and understanding by providing comprehensive procedure details before obtaining consent.
Issues:
Patients often had limited knowledge about medical procedures, resulting in confusion, anxiety, and uncertainty during the consent process. Insufficient information caused delays and hindered effective communication.
MedConsent Solution:
MedConsent introduced a feature to send detailed procedure information, including purpose, anticipated anesthesia, risks, benefits, and aftercare instructions. This information was provided to patients through WhatsApp, accompanied by a video explaining the procedure.
Benefits:
MedConsent’s provision of structured and detailed procedure information empowered patients to make informed decisions. The clear understanding of the procedure reduced anxiety, improved patient satisfaction, and enabled efficient communication between healthcare providers and patients.
