An order processing company that offers inspection services for various properties wanted to ensure that their vendors were conducting thorough inspections and providing high-quality images of the properties. They needed a system to audit the quality of the vendors’ work and ensure compliance with inspection standards.
The company observed that vendors were uploading similar images of properties from their past inspections without conducting a detailed inspection of the current property. Due to the remote nature of the work, it was impossible for the order processing company to conduct physical checks of vendor work. This resulted in a lack of confidence in the accuracy and reliability of the inspection reports.
To overcome these issues, the order processing company implemented a fully automated image check system to better audit the quality of the vendors’ work. The system was designed to detect issues such as similarity to past images, blurriness, wrong property, overgrown grass, and missing images (e.g., kitchen, bathroom, etc.). The system was able to provide accurate and reliable inspection reports while maintaining high inspection standards.
The implementation of this system led to several benefits, including:
- 90% accuracy in detecting image quality issues, resulting in higher compliance with inspection standards.
- Improved vendor quality by 100x as they get to see the report on their own and can make necessary corrections to their work.
- Significant reduction in customer complaints related to poor image quality.
- Increased confidence in the accuracy and reliability of the inspection reports.
- Time and cost savings by eliminating the need for physical checks of vendor work.