Case Study: CRM Implementations for Network Provider in USA 

CRM Implementations for Network Provider in USA

One of our renowned customer from USA came up with their requirement. They are the network provider in USA. For connecting with their customers regarding billing notifications, bulk email, SMS, email campaigns, setup multi tenancy database for approximately. 50K customers of different brands in Bitrix24, over 500+ business process and decisions on 1900+ customs fields, dedicated Bitrix24 window for their agents with restricted permissions, connecting with micro services like Slack, Zadarma, Jira, One signal. 

Customer needs a CRM which will help them with the limitation they were facing on the current system they have been using like, need to host their different brands on single CRM, on one click any new brand could be launched with features like common workflows, multi-driven chat bot, dynamic email designing module, dedicated database for individual brands with a robust backend topology which can be controlled from the in-house cloud services. 

For launching any new brand network, customer has to purchase new license of the system they were using and then complete rework of the modules to be done in the new CRM along with additional features that were required. 

The implementation through Bitrix24 along with the dedicated backend topology increases the efficiency of the product and make it more robust and configuration driven, utilizing the modules and automation for launching multiple brands on same system.

As a Bitrix24 partner we come up with an advanced as well customized solution with Bitrix24. Created extreme automation by using workflows and business process automations, SSO to Bitrix24 from agent App, cool customization using Bitrix core. To handle user and application services execution, setup the complete end to end topology on backend with a cluster-based approach and which can handle all networks brands on single topology. 

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Case Study: CRM Implementations for Network Provider in USA 
April 18, 2023